FAQ's
Q. Is ordering online secure?
A. Yes. At Valtrax, we take your data privacy and security very seriously. All personal and payment information is kept strictly confidential and accessed only by authorized staff. Our systems are regularly updated to follow the latest security protocols.
If you have any questions, feel free to contact us via email at valtrax04@gmail.com or WhatsApp at +92 303 9221659.
Q. How do I place an order?
A. Ordering at Valtrax is simple:
Choose the product you want (watches, earbuds, or smart glasses).
Click “Add to Cart”.
Add more products if needed.
Go to your Cart.
Click “Proceed to Checkout”.
Fill in billing & shipping details.
Confirm order summary.
Click “Place Order.”
You’ll receive a confirmation email. All orders are shipped via Cash on Delivery (COD).
Q. How can I cancel my order?
A.
If you have an account, log in to cancel your order.
If you ordered as a guest, simply call or WhatsApp us at +92 303 9221659 during working hours.
Orders can also be cancelled during the confirmation call.
Q. What is your return policy?
A. You can return your order within 7 days of receiving it, if the product is unused and in original packaging.
Visit our Return Policy for details.
Q. What is your refund policy?
A. Refunds are processed once the returned item passes inspection.
View our Refund Policy for complete information.
Q. Do you charge for shipping?
A. No. We offer free shipping all over Pakistan.
Q. Which courier services do you use?
A. We deliver through TCS, and Leopards Courier for fast and secure delivery.
Q. When will I receive my order?
A. Delivery time is typically 2–3 working days after order confirmation.
Q. How can I order an out-of-stock product?
A. You can pre-order out-of-stock items by contacting us directly at valtrax04@gmail.com or +92 303 9221659.
🔗 Still have questions?
Message us on WhatsApp: +92 303 9221659
Email: valtrax04@gmail.com
Instagram: @valtrax7