Shipping policy

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you ordered multiple items, they may be shipped separately from different international warehouses. This depends on availability and helps ensure faster delivery. In some cases, if a popular item is slightly backordered, we may ship items at different times to avoid delaying your full order.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped directly from our domestic and international warehouses. We always aim to deliver your products as quickly as possible.

  • USA orders: Usually delivered within 1–2 weeks

  • Other countries: May take 1–3 weeks, depending on location and customs procedures

Please note these are estimated timeframes and can vary depending on product and destination.

WHAT IF MY ORDER GETS STUCK OR LOST IN TRANSIT?

At Valtrax, all orders are shipped with insured tracking. If your package is delayed, stuck in customs, or lost, don’t worry — we’ve got you covered. We’ll ship you a replacement package with tracking and priority shipping (where possible). Please check our refund and return policy for more information.

WILL I BE CHARGED CUSTOMS OR TAXES?

Prices shown on our site are tax-free (USD). However, depending on your country's customs laws, you may be charged import duties or taxes upon delivery.
These charges are your responsibility and are not covered by Valtrax. For more details, please consult your local customs office.