Refund policy

We offer a 3-day return policy, meaning you have 3 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in its original condition – unworn, unused, with all tags intact, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at valtrax04@gmail.com.

If your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package.
Note: Returns sent without prior authorization will not be accepted.

For any return-related inquiries, you can always reach us at valtrax04@gmail.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods such as food, flowers, or plants

  • Custom products such as personalized items or special orders

  • Personal care items such as beauty products

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible for return, feel free to contact us at valtrax04@gmail.com before proceeding.

Exchanges

To receive a different item, the quickest method is to:

  1. Return your original item (after return approval).

  2. Place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.

The item must be in its original condition (unworn, unused, with tags, and in its original packaging), and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the refund approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at valtrax04@gmail.com.